Topifie

Privacy Policy

Last updated: November 11, 2026

1. Introduction

Welcome to Topifie (“Topifie,” “we,” “our,” or “us”), a SaaS platform for lead capture, CRM, marketing automation, funnels, messaging, and advertising integrations, operated by MAHIDHAR INFORMATION SERVICES LLP.

We are committed to protecting your privacy and the security of personal information processed through our services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use https://topifie.com and related applications.

By accessing or using Topifie, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Information we collect

2.1 Account and workspace data

  • Name, email address, username, password (hashed), and profile details
  • Organization or workspace name, team roles, and invite records
  • Billing contact details where subscriptions apply

2.2 CRM and lead data (customer content)

When you use Topifie, you and your users may store contact records, notes, funnel steps, automation rules, landing-page submissions, call logs, and message content. You control this data; we process it on your behalf to provide the service.

2.3 Connected integrations

If you connect third-party services (for example Meta/Facebook, Google Ads, WhatsApp Business Cloud API, Twilio, email providers), we store tokens and configuration needed to operate those integrations, typically in encrypted form.

2.4 Technical and usage data

  • IP address, browser type, device, operating system, and log data
  • Pages viewed, features used, timestamps, and error diagnostics
  • Cookies and similar technologies (see Section 6)

2.5 Communications

Support tickets, feedback, and correspondence with our team.

3. How we use information

  • Provide, maintain, and secure the platform and your workspace
  • Process leads, send messages you configure (email, SMS, WhatsApp), and run automations you define
  • Authenticate users and enforce access controls within your organization
  • Process payments and manage subscriptions through payment processors
  • Send service announcements, security alerts, and (with consent) product updates
  • Improve reliability, debug issues, and develop new features
  • Comply with law and protect our rights, users, and the public

WhatsApp and messaging

When you connect your own WhatsApp Business Account via Meta’s Cloud API, messages are sent from your business number using credentials you authorize. We use Meta’s WhatsApp Business Platform as a processor to deliver messages you initiate through workflows, funnels, or manual sends. You are responsible for obtaining appropriate consents from recipients and complying with Meta’s and applicable messaging laws.

4. Sharing and disclosure

We do not sell personal information. We may share data only:

  • With service providers (hosting, email, SMS/WhatsApp carriers, payment gateways, analytics) under contractual safeguards
  • With integration partners you explicitly connect (Meta, Google, etc.) as directed by your use of those features
  • For corporate transactions (merger, acquisition) subject to this policy
  • When required by law or to protect rights and safety
  • With your consent

5. Data security

We use industry-standard measures including encryption in transit (TLS), encrypted storage for sensitive credentials where implemented, access controls, and monitoring. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

6. Cookies

We use cookies and similar technologies for session management, security, and preferences. You may control cookies through your browser; disabling them may limit functionality.

7. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, restrict, or port personal data, and to object to certain processing. Workspace admins may export or delete organization data through account settings where available, or by contacting us. You may opt out of marketing emails using unsubscribe links.

Meta data deletion: If you signed in with Facebook/Meta, you may request deletion of data we received from Meta by contacting us at support@topifie.com with your account email.

8. Children

Topifie is not directed at children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect children’s personal information.

9. International transfers

Data may be processed in countries other than your own. We take steps designed to ensure adequate protection consistent with this policy.

10. Retention

We retain information as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. When you delete an account or workspace, we delete or anonymize data subject to backup and legal retention requirements.

11. Third-party links

Our service may link to third-party sites or services. We are not responsible for their privacy practices.

12. Changes

We may update this policy from time to time. Material changes will be posted on this page with an updated date.

13. Contact us