Topifie

Terms & Conditions

Last updated: November 11, 2026

This document is an electronic record under the Information Technology Act, 2000 (India) and applicable rules. It is published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

1. Definitions

  • “Company,” “we,” “us,” or “our” means MAHIDHAR INFORMATION SERVICES LLP.
  • “Website” means https://topifie.com and associated subdomains and services.
  • “User,” “you,” or “your” means any person or organization accessing or using the Website or Services.
  • “Services” means the Topifie SaaS platform, including CRM, lead capture, landing pages, funnels, workflows, email and messaging (including WhatsApp and SMS where enabled), voice features, integrations with advertising platforms (such as Meta and Google), AI-assisted content tools, and related features.
  • “Content” means text, data, media, and materials you upload or generate through the Services, and our software, documentation, and branding.
  • “Account” means your registered user or workspace account.

2. Eligibility

You represent that you are at least 18 years old (or supervised by a parent/guardian if younger), have authority to bind your organization, and will provide accurate registration information. If you do not agree to these Terms, do not use the Services.

3. Accounts and security

You are responsible for safeguarding credentials and for all activity under your Account. Notify us promptly of unauthorized use. We may suspend or terminate Accounts that violate these Terms or pose security or legal risk.

4. Subscriptions, payments, and fees

Paid plans, usage limits, and pricing are described on the Website or in order forms. Fees are billed through approved payment processors. Taxes may apply. We may change prices with notice where required; continued use after changes constitutes acceptance unless you cancel.

5. Cancellations and refunds

Unless otherwise stated in a separate refund policy or order form, subscription fees are non-refundable except where required by law or explicitly offered in writing. You may cancel renewal according to your plan settings; access typically continues through the paid period.

6. Your responsibilities (customer content and messaging)

You are solely responsible for:

  • Lead data, contact lists, and lawful basis for processing (including consent for marketing and WhatsApp/SMS)
  • Content of messages, templates, and automations you configure
  • Compliance with Meta, Google, Twilio, and other platform policies when using integrations
  • Accuracy of landing pages, ads, and representations made to your customers

When you connect your own WhatsApp Business Account, you authorize Topifie’s application to send messages on your behalf using your number and tokens. You remain the data controller for your end customers; we act as a processor for customer content you store in the CRM.

7. Intellectual property

We own the Services, software, and branding. We grant you a limited, non-exclusive, revocable license to use the Services for your internal business purposes. You retain rights to your Content; you grant us a license to host, process, and transmit Content as needed to operate the Services.

You may not copy, reverse engineer, resell, or misuse the Services, circumvent limits, or scrape the platform except as permitted by law.

8. Prohibited conduct

You agree not to use the Services for unlawful, harmful, fraudulent, spam, or abusive activity; to infringe others’ rights; to distribute malware; or to interfere with the platform. Violations may result in immediate termination without refund.

9. Third-party services

Integrations are provided by third parties under their own terms. We are not liable for third-party outages, policy changes, or data practices.

10. Disclaimer of warranties

The services are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted or error-free operation or specific business results from campaigns, funnels, or messaging.

11. Limitation of liability

To the fullest extent permitted by law, we shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill. Our total liability for claims relating to the services shall not exceed the fees you paid us in the twelve (12) months before the claim, or one hundred U.S. dollars (USD 100), whichever is greater.

12. Privacy

Our Privacy Policy describes how we handle personal information and is incorporated into these Terms.

13. Changes to terms

We may modify these Terms by posting an updated version on this page. Material changes may also be notified by email. Continued use after changes constitutes acceptance.

14. Governing law and jurisdiction

These Terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India, unless mandatory law provides otherwise.

15. Severability and entire agreement

If any provision is invalid, the remainder remains in effect. These Terms, together with the Privacy Policy and any applicable order forms, constitute the entire agreement regarding the Services.

16. Contact

By using the Website and Services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.